Contact Us

We are open 9am-6pm Monday-Friday and Saturday-Sunday 9am-5pm. On Bank Holidays, Easter Sunday and Christmas Day we are closed.

If you have any questions about Coronavirus (COVID-19) and how this may affect your policy or claim, please visit our dedicated FAQs page.

Customer Services

You can cancel your policy online by clicking here.
You can amend your policy dates online by clicking here.
Customer Area.
Create your FREE account to view, download and resend your policy documents whenever, wherever!

By phone – Our team of friendly and experienced customer sales advisors can be contacted on 0333 005 1071. We are open Monday-Friday 9am-6pm and Saturday-Sunday 9am-5pm.

Live Chat – Contact us via our live chat function Here Monday-Friday 9am-6pm (Closed weekends and bank holidays)

FAQs
If you have a question about Flexicover or our products, you may be able to find the answer in our frequently asked questions section.

Online form

If your question isn’t urgent, save yourself time on the phone by filling out the form below with your details and query.

A member of the team will usually respond to you within 48 working hours.

Full name*
Date of birth for lead passenger*
DD slash MM slash YYYY
First line of address*
Policy reference
Any claim made or pending on the policy?*
- Yes
- No
Have you travelled on this policy?*
- Yes
- No
Phone
Email*
Postcode
I want to discuss*
Message*
CAPTCHA

24/7 Medical Emergency Assistance

To speak to a member of our 24-hour Medical Emergency Assistance Service, please call us on 0333 005 1074.

Please do not call this number unless you need emergency medical assistance.

For all policies purchased on or after 3rd February 2022:

Please use the number below and we can help you start your claims process

For all policies purchased prior to the 3rd February 2022:

To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page..

Call Us

For all other claims queries, please call 0333 005 1073 and press 3 to contact the claims team. They are open 9am-5pm Monday-Friday (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

Gadget Claims

For all policies purchased prior to the 3rd February 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, you can start a new claim online by clicking here. Alternatively you can email tifg.tiga@taurus.gi .

For all policies purchased on or after 3rd February 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets and mobile phones, you can start a new claim by calling us on 0333 005 1073

Complaints

If you would like more information on our complaints process or submitting a complaint, please visit this page.