We aim to provide outstanding customer service and we hold ourselves to high standards. If you feel unhappy in regards to any aspect of your experience please tell us by getting in touch using the form below.
Please contact us using the form below, including the following information:
Alternatively, you can:
And once we’ve dealt with your complaint, we’ll go back and see what we can learn from your experience.
If you feel we’ve not considered all of your issues or you can provide further information, please let us know and we’ll be happy to review it. But if you’re unhappy with the outcome or we’ve been unable to resolve it within 8 weeks you can ask the Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. FOS is an agency for arbitrating on unresolved complaints between regulated firms and their clients. The service provided by the FOS is free and impartial and contacting them does not affect your legal rights. If you decide to contact them, you should do so within six months of our response letter.
You can contact them by:
UK: 0300 123 9123 o 0800 023 4567
Abroad: +44 20 7964 0500
Financial Ombudsman Service
Their website also has a great deal of useful information:
If you have purchased your policy on line and are unhappy with the product or the service you received, you can also use the European Commission’s Online Dispute Resolution service to make a complaint at ec.europa.eu . The purpose of this platform is to identify a suitable Alternative Dispute Resolution (ADR) provider and we expect that this will be the Financial Ombudsman Service.