Claims Information | Flexicover Travel Insurance

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If the unfortunate does happen on your trip away and it comes to you having to make a claim, you can be assured that our claims team will try their absolute best to make the process as simple and efficient as possible from start to finish. The Flexicover team will ensure that your individual claim is dealt with quickly and fairly based upon the terms and conditions in your policy.

To start the process of making any type of claim, we will need you to fill out a claims form, which can be found below. Our specialist team advise you to fill out the form with as much detail and relevant information as possible, documents and receipts and contact details. This will allow our team to process your claim as quickly as possible as well as saving you time in case we have to come back to you requesting more information.

Downloading A Claims Form

FAQs

A master policy number is a unique number to the product you have purchased, it is not individual to you, but instead helps our claims team identify what type of policy has been purchased in the event that you can’t remember the name of the policy or your specific policy number. The Master Policy Number is usually found on the front page of your policy wording.

Proof of return home is required to ensure that the policy is being used appropriately. Travel Insurance is not private medical insurance and is not intended for people living abroad. If you are living overseas then it is likely you need to purchase specialist insurance and not travel insurance. Proof of return is either a return ticket, evidence of your intention to return to the UK on a permanent basis – so university placement, job contract, rental/housing agreement – ‘expiry’ of a visa cannot be accepted as proof of return as these can be extended/renewed easily or precede an application for residency status in certain countries.

Most travel policies in the UK do not offer new for old cover for items lost or stolen while you are away. Most are likely to offer the original purchase price, less deductions for wear and tear. In some cases particularly with high-value items, it is worth considering utilising your household policy which may have all risks cover for items away from the home, or look specifically for cover with ‘new for old’ included.

Ideally yes, we understand it may not always be possible to get a police report and so accept loss reports from independent third parties such as a hotel, tour operator, flight company etc.. you need to obtain this as soon as possible following the loss, we will not accept police reports obtained following your return to the UK.