If you are unfortunate enough to need to make a claim on your policy, the Claims Team will make sure that your claim is dealt with efficiently and fairly, based upon the terms and conditions set out in your Policy Wording
Below we’ve pulled together some information to help you through each stage of your claim, to make it as easy for you as possible.
If you purchased your policy prior to the 4th February 2022 please refer to your policy wording document for the process you need to follow when making a claim.
The easiest way to make a claim is on our secure website. This gives you time to gather all the documents you need, submit them online and means no waiting for the post. You can kickstart your claim here
Our online claims portal is available 24/7, with an immediate decision available for certain claims.
When making a claim for anything other than emergency medical expenses or curtailment, please see below:
You can speak to someone by calling 0333 005 1073.
First things first – to start your claim, you will need to send us a fully completed claim form. You can download the relevant forms by clicking below.