We want everyone to be able to access Flexicover’s travel insurance services, whether you buy online or speak to us over the phone. If you need support, we’re here to help.
If you have difficulty using our website or online forms, our customer service team can help you:
You can contact us by booking a call back , llive chat , phone or other accessible methods listed below. Check our opening hours on our contact us page.
Our website is designed to support screen readers and assistive technologies, and we aim to make our content clear and easy to use for all customers. Links are written to be understandable when read independently.
We can also provide support if you need help completing forms or accessing information online.
Deaf, hard-of-hearing or speech-impaired customers
We offer the following options:
Relay Assistance App
Use the Relay Assistance app to contact our team. You can read what our advisors say and respond by speaking or typing.
Textphone (Relay UK)
Use your Minicom or Uniphone textphone by dialling 18001, followed by our customer service number. A Relay UK assistant will help relay the conversation.
If it’s more convenient for you, you can book a call back at a suitable time. The booking system provides a selection of available slots
Flexicover is authorised and regulated by the Financial Conduct Authority (FCA). We are committed to supporting customers who may be vulnerable, whether temporarily or long-term.
You may be considered vulnerable due to:
If you let us know you need extra support, we can make reasonable adjustments where possible, including:
Letting us know about any support needs as early as possible helps us provide the right assistance when you need it.
If you need to tell us about any changes or support needs, you can do this through your online customer area or via the contact us page.
You do not need to provide detailed medical or personal information unless you wish to do so — simply let us know what support would help.
Where appropriate, we may record information about your support needs to help us provide appropriate assistance and improve your experience with us. We will handle any perso]nal information you provide in line with our Privacy Policy.
Whether you are taking out a new policy, making a mid-term adjustment or renewing your policy, we recommend updating your circumstances to ensure we hold the most up-to-date information relating to your insurance policy.
If you need to inform us that a loved one has passed away, we’re very sorry for your loss.
Please contact customer service team via live chat or call 0333 005 1062. While this is not a dedicated bereavement line, our advisors can help with:
We understand this may be a difficult time and will do our best to support you sensitively and clearly throughout the process.
If you require additional support during this process, please let us know and we will make reasonable adjustments where possible
A Power of Attorney is a legal document that allows someone to appoint one or more people to act on their behalf if they are unable to manage matters themselves, such as insurance, banking or utility accounts.
To record a Power of Attorney with us, you’ll need to send:
Please send these details to: Compliance@tifgroup.co.uk
We will continue to send documents to the policyholder (such as renewal documents), unless you tell us otherwise.
We are committed to meeting Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continually improving accessibility across our website and services.
We regularly review our website using accessibility testing tools and assistive technologies to help improve usability for all customers.
If you experience any accessibility issues or need information in a different format, please contact us so we can help.
We welcome feedback on the accessibility of our website and services.
For more information about how we use and protect your personal information, please see our Privacy Policy.