These terms and conditions detail how the Flexicover Direct website (the "Website") can be used. If you use the Website you agree to be bound by these terms and conditions.
In these terms and conditions, "we" and "us" means Flexicover Direct which is a division of Citybond Holdings Plc (company number 1478367) whose registered address is 109 Elmers End Road, Beckenham, Kent, England, BR3 4SY.
- Access to the Website and content
We will endeavour to allow uninterrupted access to the Website, but it may be suspended, restricted or terminated at any time.
We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on the Website from time to time.
We assume no responsibility for the content or services of any other websites to or from which the Website may have links.
- Our service
We grant you a non-exclusive, revocable, non-transferable licence to use the software on our server to access and collect information from the websites of third party providers as permitted by use of our service.
Using our service allows you to access software on our server which you are licensed to use (as set out in clause 3) to obtain information held on our website or from the websites of third party providers. When you use the service, you may cause our software to send a request to the third party providers for information regarding products and/or services. You acknowledge and agree that when you access and collect information from the third party sites using our software, you do so on your own behalf and that you have not appointed us to act as your agent. We simply make our service and software available to you by which you may access such third party sites.
- Intellectual Property
The copyright and all other intellectual property rights in the material contained in the Website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belong to us or our licensors. All rights are reserved. None of this material may be reproduced or redistributed without our prior written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.
All rights in Flexicover Direct are owned by Citybond Holdings Plc. Other product and company names mentioned on this Website are the trademarks or registered trademarks of their respective owners.
You shall retain ownership of the data you submit to the Website. You grant us a world-wide, royalty-free, non-terminable licence to use, keep, share, save, collect, copy, distribute, publish and transmit such data in any manner.
- Disclaimer
Citybond Holdings Plc is authorised and regulated by the Financial Services Authority to conduct the regulated businesses of arranging of all General Insurance Products. Registered Office: 109 Elmers End Road, Beckenham, Kent, England, BR3 4SY. Telephone 0845 223 4500.
The Financial Services Authority is the principle regulatory body for Financial Services in the UK. They can be contacted at
The Financial Services Authority
25 The North Colonnade
Canary Wharf
London
E14 5HS
Tel: 020 7066 1000
Or by visiting their website http://www.fsa.gov.uk/Pages/Doing/Contact
Nothing within the Website is, or shall be, deemed to constitute financial or other advice or a recommendation to purchase any product or service. Any and all information provided within the Website is for general information purposes only. We strongly recommend that independent professional advice is sought before you purchase any product and/or service via the Website.
Discounts cannot be used in conjunction with any other offer, promotion, or discount voucher and applies to new purchases only. Our website is compatible with the Internet Explorer 6, Internet Explorer 7, Firefox 2 and Firefox 3. We accept no liability for browser related errors on our website.
- Exclusions of liability
We use reasonable endeavours to ensure that the data on the Website is accurate and undertake to correct any errors or omissions on being notified of them. However, we do not guarantee that the Website will be fault free and we do not accept liability for any errors or omissions.
We do not monitor, verify or endorse information submitted by us or third party providers for inclusion on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. In particular, we do not monitor, verify or endorse the information or quotations collected from the product and service providers as presented to you on the results page. To the extent permitted by applicable law, we disclaim all warranties, terms and representations (whether express or implied) as to the accuracy of any information contained on the Website.
We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.
Due to the nature of electronic transmission of data over the internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or for our fraud, or excludes or limits our duties or any liability under the Financial Services and Markets Act 2000, as amended, ("FSMA") or any conduct of business rules developed pursuant to FSMA.
Subject to the liability which we accept above: (a) our aggregate liability to you arising out of or in connection with this agreement or use of the Website shall not exceed £100; and (b) we shall not be liable in contract, tort or otherwise howsoever arising out of or in connection with this agreement or use of the Website for any indirect loss *, consequential loss, loss of profits, data, revenue, business opportunity, anticipated savings, goodwill or reputation.
* For losses that were not foreseeable to both parties when the contract was made * For losses that were not caused by any breach on part of the supplier * For business losses and/or losses to non consumers.
The clauses in 5 above do not affect your statutory rights.
Some channels will provide you with access to third party sites who will host reviews about some of the products and services available. In some instances you may also be able to access user reviews directly on the Flexicover Direct site. Regardless of whether you are transferred to a third party’s site or read a user review on our site, the views expressed therein do not represent the views of Flexicover Direct or any of its associated companies and we are not responsible for the accuracy of any such views or expressions.
- Exclusion of liability for third party providers' products and services
You may be able to apply for and buy a number of different products and services via the Website. Please be aware that the majority of products and services that appear on the Website are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services before contracting with the third parties. We accept no liability for any products or services or information provided by third party providers. The third party providers will be supplying products and services on their own standard terms and conditions and you should check that you agree to those terms and conditions before making an application for financial services products or purchasing other services.
As you view the Website there may be references to specific terms and conditions which apply to certain products or services. In such circumstances, it is your responsibility to refer to such terms and conditions applicable to those offers.
Clause 6 does not affect your Statutory Rights as a consumer.
- Advertisements
The advertisements that you see displayed on this website may be delivered on our behalf by a third party advertising company. No personal data (for example your name, address, email address or telephone number) are used during the course of serving our advertising, but, on our behalf, our third-party advertiser may place or recognize a unique "cookie" on your browser. This cookie does not collect personal data about you nor is it linked to any personal data about you. If you would like more information about this practice and to know your choices about not having this information used by this company, please click here
- Your obligations
You warrant that you have taken all reasonable precautions to ensure that any data you submit to the Website is true and accurate and free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.
You acknowledge and agree that you may be required to complete a registration process. This includes the creation of a password in order for you to access your ‘My Flexicover’ account; a service on this site you may register to save and access searches you have made on this site and to store personal data.
You warrant that all information provided on registration of ‘My Flexicover’ and otherwise provided by you on this site shall be true, complete and accurate. You agree to immediately inform us if your information changes.
Any password allocated to, or created by you to enable you to use the services provided by this site shall be kept strictly confidential by you. You agree to keep this password safe and not to disclose it to anyone. You agree to immediately notify us if any unauthorised third party becomes aware of that password. You agree that any person to whom your username or password is disclosed is authorised to act as your agent on this site. You agree to take all steps necessary to prevent unauthorised access to your ‘My Flexicover’ account via any computer used to access your account.
- Your telephone calls
Telephone calls that you make to our customer service help line on 0845 223 4500 may be monitored or recorded. This will help us to train our staff and improve our service to you. A recording will only be used under proper and careful supervision. Our customer service help line is available Monday to Friday 9.00am to 5.30pm GMT, all calls will be charged at local rate.
- Payment & Security
You shall pay any registration fees and/or other charges incurred by you in accordance with the payment provisions set out on the Website from time to time.
Full payment for products which are typically some of the insurance products on our website should be made at the time of booking, in the secure area of the Website. Payment methods other than those stated on the Website will not be accepted. We reserve the right to charge you for any handling fees that we or the provider incur in respect of your booking. You will be informed of such charges before they are incurred.
Payment for third parties products and services shall be made on the relevant provider's website.
- Data protection
We are committed to protecting your privacy as set out in our Privacy Policy. We may disclose your details or access your account if required to do so by law, by the Insurers, the Financial Services Authority, the Office of Fair Trading or any other applicable regulator, compliance monitor, Governmental or law enforcement agency.
We may disclose information about our applicants, customers and former customers, as permitted or required by law in conjunction with our normal insurance operations, such as:
- in the processing of an insurance claim;
- in connection with a legal proceeding;
- with government agencies conducting examinations of our procedures;
- database marketing.
- Termination
We may terminate or suspend your access to the Website and the services within it at any time.
All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.
- General
The Website is for your non-commercial, personal use only and must not be used for business purposes. For clarification this does not include the booking of travel for business purposes or where the area of interest is business finance.
If any provision of this agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of this agreement shall not be affected.
If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
We may modify these terms and conditions at any time. Your continued use of the Website signifies your acceptance of such modifications.
Except as set out below in this clause, neither party may assign or transfer any of its rights under these terms and conditions without the prior written consent of the other.
We may assign or transfer our rights under this agreement pursuant to a re-organisation of trade or share sale, or to any company in the Citybond Holdings Plc group of companies for our convenience.
Unless expressly provided in this agreement, no term of this agreement is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.
- Governing law
These terms and conditions are governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which each party submits.