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Contact Us

Submitting your query online is the fastest way to get a response normally within 48 hours (excluding weekends):

At Flexicover we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch our social media channels and website for further updates. We will post all our news and updates there and so this should give you all the answers you need.

To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

  • You are in an emergency medical situation abroad please call 0203 824 0713 or email ; or
  • You are travelling with the next 72 hours and have an urgent change needed to an existing policy

For business development or marketing opportunities, please contact our marketing team at

Flexicover Office Hours
Monday to Friday8am to 6pm
Saturday/Sunday9am to 5pm
Bank Holidays 10am to 4pm (Closed Christmas Day)
You can also contact us using the details below
Post1 Tower View, Kings Hill,
West Malling,
ME19 4UY.
Telephone0800 093 9495

For medical screening enquiries, contact Healthscreen247



0330 123 5711


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