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Claims
Making a claim on your return home
First, check your Travel Insurance Validation Certificate and the
appropriate section of your policy to make sure that what you are
claiming for is covered.
*Note: Use of the European Health Insurance Card will remove the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim.
To obtain a claim form* :
- Claim forms can be downloaded via www.eaclaims.co.uk/flexicover
- Or alternatively telephone Europ Assistance Claims Helpline on 0844 338 5818, giving your name, address, contact telephone number and brief details of your claim.
All claims must be notified within 28 days of your return by completing the relevant claim form and enclosing any original documentation, where applicable. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence.
It is advisable to retain copies of all documents when submitting your claim form. We recommend you use registered post and send your claim form to the following address:
Europ Assistance Travel Claims ,
Sussex House,
Perrymount Road,
Haywards Heath,
West Sussex RH16 1DN
Telephone: 0844 338 5818
For full details of the claims process, please refer to your policy
document.
*IMPORTANT NOTE
Please note that we do not handle claims or claims queries relating to Flexicover Direct and that these are exclusively handled by our Insurers
Europ Assistance
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European Health Insurance Card (EHIC)
When visiting European Economic Area (EEA) countries, use of an EHIC may entitle you to reduced or free medical care. As a valued Flexicover policyholder, you will have no excess to pay when the EHIC is used.
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Authorised & Regulated by the Financial Services Authority Flexicover Ltd is registered in England & Wales, under company number 03293292, at 109 Elmers End Road, Beckenham, Kent BR3 4SY