Policy Documents

1. Do I need to carry my policy with me when travelling?

You should take your policy wording and proof of insurance with you to ensure that you understand the extent of your cover. We would also recommend that you enter your policy number and emergency telephone number into your mobile phone.

2. My computer has crashed / I don’t have a printer, can you send my documents?

Duplicate policy documentation can be sent to you, but may be subject to an administration fee. To request copies please contact us for this to be arranged.

3. How will I receive my policy documents?

Your policy details will be sent electronically to the e-mail address you provide when completing your purchase.

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European Health Insurance Card (EHIC)

When visiting European Economic Area (EEA) countries, use of an EHIC may entitle you to reduced or free medical care. As a valued Flexicover Direct policyholder, you will have no excess to pay when the EHIC is used.

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Travel Checklist

Our travel checklist will help you plan for your next holiday and help you stay safe whilst you are there.

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