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Claims

Making a claim on your return home

First, check your policy schedule and the appropriate section of your policy to make sure that what you are claiming for is covered.

Note: Use of the European Health Insurance Card (EHIC) will remove the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim


To obtain a claim form:

For policies issued from 1st January 2014:

        Please telephone the claims company on 0844 412 4903 or 01752 272 974.

For policies issued from 15th September 2011 to 31st December 2013:

        Please telephone the claims company on 020 7748 0669 or download a claim form from        www.mapfreassistance.co.uk/claims-assistance.

All claims must be notified within 31 days of your return by completing the relevant claim form and enclosing any original documentation, where applicable. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence.

It is advisable to retain copies of all documents when submitting your claim form.

For full details of the claims process, please refer to your policy document.

IMPORTANT NOTE

We do not handle claims or claims queries relating to Flexicover and that these are exclusively handled by our insurers.
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