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About us

Flexicover is one of the UK's leading direct sell travel insurance providers and is a division of Citybond Holdings Plc, which has been trading since 1983.

We have made customer satisfaction and value for money our main focus and pride ourselves on providing a quick, efficient and hassle-free service.

We believe choosing the right travel insurance is just as important as choosing the right holiday destination. That's why we provide a wide range of policies with the aim to sell you the most appropriate insurance cover to suit your needs.

We are authorised and regulated by the Financial Conduct Authority. Further details are available on www.fca.org.uk.


Our company values and mission statement


We aspire to be the best travel insurance provider in the UK, and will make it our purpose to consistently remain at the top.


Our mission


To achieve our vision, we will:

  • Place our customers at the centre of all our actions. Remain focused on building customer relationships through a culture of service orientation. Make a comprehensive range of travel insurance products available, tailored for a broad spectrum of age groups, and delivered by all available channels.
  • Value innovation highly. Our passion for it will enable us to be at the leading edge of modern management methods and technologies. Ensure that we have the best tools and communication channels for our customers, clients and other agencies, based in the UK and throughout Europe.
  • Develop a sense of pride, ownership and responsiveness across all levels of the Company. This will reflect in our dealings with customers, suppliers and fellow employees.
  • Always espouse the culture of team-work and be receptive to forces of change in all spheres of work with a management style that will be open and fair.

Whilst remaining focused on our customers, suppliers and employees, we will be aware of our responsibility towards the community, and contribute to our local social and economic environment. We will maintain a profile at an industry level by our presence at, and participation in, the major travel insurance industry events.

We will not lose sight of our vision that we will be the leader in our field.

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