Claims
Making a claim on your return home First, check your policy schedule and the appropriate section of your policy to make sure that what you are claiming for is covered.
Note: Use of the European Health Insurance Card (EHIC) will remove the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim.
To obtain a claim form:
- Please telephone AXA Assistance Claims Department on 0844 811 8459.
All claims must be notified within 31 days of your return by completing the relevant claim form and enclosing any original documentation, where applicable. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence.
It is advisable to retain copies of all documents when submitting your claim form.
For full details of the claims process, please refer to your policy document. IMPORTANT NOTEWe do not handle claims or claims queries relating to Flexicover Direct and that these are exclusively handled by our insurers AXA Insurance UK plc.
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European Health Insurance Card (EHIC)
When visiting European Economic Area (EEA) countries, use of an EHIC may entitle you to reduced or free medical care. As a valued Flexicover Direct policyholder, you will have no excess to pay when the EHIC is used.
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